Terms & Conditions

No contract will exist between you and murallajaen.es for the sale of any product unless and until murallajaen.es accepts your order by email, confirming that your product has been shipped. That acceptance will be deemed complete and effectively communicated at the time the email is sent (whether or not it is received).

To cancel this contract, please notify us in writing and state the reason for return as ‘contract cancellation’.

For the avoidance of doubt, any such contract shall be deemed to have been concluded in England and will be governed by English law. Both you and murallajaen.es irrevocably submit to the non-exclusive jurisdiction of the English courts.

While every effort is made to ensure the accuracy of information, product specifications and prices may change. We cannot be held responsible for any inaccuracies on the website. Please read the instructions provided with your product before use.

Protection for Credit Cards

If someone uses your card fraudulently or dishonestly (without your knowledge) for any distance purchase, you can cancel the payment, and the card issuer must refund you. You should inform your card issuer as soon as you discover the fraud or if your card has been stolen.

Limitations on Consumer Rights

Under the Sale of Goods Act 1979, as amended by the Sale and Supply of Goods Act 1994, you may be entitled to a refund if the goods are faulty, not as described, or sold without legal right. This right cannot be removed, and any attempt to do so via exclusion clauses or notices is void and unenforceable. Under the Consumer Transactions (Restrictions on Statements) Order 1976, it is also a criminal offence to display such notices. For example:

“No Refunds Given”

“Goods Can Only Be Exchanged”

“Only Credit Notes Will Be Given Against Faulty Goods”

These statements are void and illegal.